Tag Archives: the experience of shopping

7 Compelling Reasons to Use Chatbot Customer Service

Before discussing what these little bots are capable of under the chatbot customer service, here is a definition of what they actually are. A chatbot is a program or software that has the capability to converse with customers through a live chat interface. This interface takes place in the respective brand’s website or applications. There are other platforms like Skype, Slack, Alexa, Facebook Messenger and Siri where the chatbots have… Read Article →